Operations Dispatch Specialist

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3 days ago Be among the first 25 applicants

This range is provided by Patriot Disposal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $28.50/hr

This is a high-impact, “road warrior”,
systems-super-user role that floats across Patriot/AVW operating locations to ensure uninterrupted dispatch execution,
data accuracy
, and service continuity.

The Operations Dispatch Specialist serves as a hands-on expert in both dispatch/ERP platforms (
TRUX and Tower
), stepping in to run dispatch when local coverage is limited and elevating performance by standardizing best practices, coaching teams, and tightening daily execution. The role is highly mobile (routine overnight travel) and requires advanced proficiency in Microsoft Excel and strong working skills with Word, PowerPoint, and Outlook
.

• 1) Dispatch coverage & operational continuity
  • Provide on-site and remote dispatch coverage across all assigned locations to cover vacations, absences, training gaps, peak demand, special projects, and operational disruptions.
  • Lead daily “crew-out” and “crew-in” execution: confirm staffing, assign trucks/routes, manage call-offs, coordinate helpers, and adjust plans in real time to protect service.
  • Serve as the central communication hub between drivers, supervisors, customer service, disposal facilities, maintenance, and leadership while assigned to a location.
  • Manage residential, commercial, roll-off, and special/bulk/delivery operations as applicable by site; prioritize safety, compliance, and customer commitments.
  • Operate as an expert-level user in both TRUX and Tower
    : routing/dispatch center operations, work order scheduling, route completion, ticketing, and daily closeout.
  • Perform accurate route close and productivity entry (times, odometers, driver/helper assignments, route completion summaries).
  • Enter and reconcile disposal information (facility, ticket numbers, material, tons), ensuring accurate reporting and timely closeout.
  • Manage work orders end-to-end: validate customer status/credit holds, schedule call-ins appropriately, print/schedule work orders by cut-off times, and coordinate confirmation with route leadership.
  • Troubleshoot system issues, identify data defects, and partner with IT/operations to correct root causes; document repeatable fixes and job aids.
• 3) Documentation, compliance, and control
  • Maintain strict documentation control for tickets, logs, receipts, and required route paperwork; ensure proper handoff to accounting/other departments.
  • Support DOT/HOS compliance and site policy adherence through dispatch decisions, escalation, and consistent documentation.
  • Ensure DVIR and safety-critical paperwork is captured, routed to maintenance, and tracked to closure.
  • Support telematics/driver-truck associations and operational systems that rely on accurate dispatcher inputs.
• 4) Reporting, analytics, and communication
  • Own daily and weekly operational reporting outputs tied to dispatch accuracy and service performance (missed stops, bulk/missed route lists, disposal summaries, productivity checks, exception reports).
  • Use Excel at an advanced level (filters, pivot tables, lookups, data validation, conditional formatting, structured tables) to maintain schedules, track performance, and detect key-entry errors.
  • Create clear communications and recap packages for leaders and cross-functional teams using Outlook and PowerPoint.
  • Maintain and update shared trackers and standardized dispatch artifacts (shared drives/SharePoint/Teams files, daily snapshots, route cover sheets, exception sheets).
• 5) Standardization, coaching, and continuous improvement
  • Implement and reinforce standardized dispatch procedures across locations; quickly learn each site’s nuances while protecting core standards.
  • Coach and mentor local dispatchers and supervisors on best practices in TRUX/Tower usage, troubleshooting, and dispatch decision-making.
  • Identify recurring gaps (training, process, system settings) and recommend improvements that reduce missed service, rework, and data errors.
  • Suppo…