Senior Care Assistant

About the Role

As a Senior Care Assistant you are responsible for supporting the delivery of high‑quality, compassionate care to clients while ensuring safe and effective service standards are maintained. You will oversee care runs, monitor calls, support staff induction and shadowing, and assist with emergency and on‑call cover, including weekends and in the absence of the Area Manager. Working closely with the Area Care Manager, you will help maintain accurate client care records, complete monthly care folder reviews, carry out risk assessments, and report any concerns appropriately.

You will also ensure care staff have access to necessary PPE, uphold confidentiality, and comply with all company policies and procedures. Ongoing training and development, along with any additional duties required, are also key aspects of the role.

• Have empathy, understanding, and a caring attitude
• Provide a high‑quality standard of care to clients
• Perform click‑over of care runs and monitor calls
• Participate in on‑call phone duties on working weekends and cover in the absence of the Area Manager
• Shadow and complete the 12‑week induction of all new staff for the designated area, ensuring documentation is submitted on deadline
• Effectively report any staff or client concerns, grievances, and complaints to the Area Manager
• Ensure care staff have a supply of protective items such as aprons and gloves
• Co‑responsible with the Area Manager for the monthly review and maintenance of client care folders, ensuring details are up‑to‑date
• Carry out client risk assessments and report promptly to the Area Manager
• Maintain confidentiality in accordance with the Company Handbook
• Comply with policies and procedures contained in Connected Health Policies and Procedures Manuals and the Company Handbook
• Participate in emergency cover and training/development as required
• Undertake any other duties as requested by Management

• Minimum 6 months experience in a formal care setting
• Good written and spoken English communication skills
• Full driver’s licence and access to your own insured vehicle for business purposes

• NVQ Level 2 in Care or equivalent
• NISCC registration or willingness to register

• Competitive pay: £13.50 per hour (Mon‑Fri) and £14.50 per hour on weekends
• Sign‑on bonus: £200 after 3 months of service
• Employee recognition awards (Employee of the Month, Quarter, and Year)
• Referral scheme: £200 for successful referrals
• Career development: accredited homecare training and leadership opportunities
• Additional benefits:
  Free access to NI, free uniform, paid shadowing and training, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It welcomes applications from all community members.

Candidates who are successful at interview will be subject to background checks, including satisfactory references and an enhanced police check.