Service Co-ordinator

Responsibilities

• Deliver world‑class customer experience by providing scheduling and administrative support to internal and external customers.
• Manage the full service lifecycle, including invoicing, cost estimations, processing of service contracts within CRM and SAP, handling service requests, resolving complaints professionally, and scheduling Field Service Engineers.
• Ensure high levels of data integrity with accurate work orders and documentation; monitor WIP jobs to ensure timely completion.
• Maintain a professional image to increase service levels and build effective relationships with colleagues and clients.

• 3 GCSEs (Grade 4 or above) including English and Maths are essential; an NVQ in Customer Service or Business Administration is desirable. Proven experience in customer support and office administration within a demanding environment.
• Experience with SAP, Microsoft Dynamics CRM, or Microsoft Office is highly desirable.
• Strong analytical, organisational, and communication skills are essential, with the ability to multitask and meet deadlines under pressure.
• A customer‑focused approach with an excellent telephone manner and strong attention to detail; negotiating skills and self‑motivation are a plus.
• A dedicated, responsible, and disciplined individual with a passion for excellence and an open, honest mindset.

• Pension Scheme
• Discretionary Bonus Scheme
• 25 days annual holiday + bank holidays (increases with service)
• Simplyhealth Cash Plan (including retail discount scheme)
• Critical Illness Cover and Life Insurance
• Staff discount on Kärcher products

This vacancy is being managed exclusively by Cameo Consultancy. To be considered for this position please apply here or send your application to . Any applications submitted via this job advert are not monitored and will not be considered for this role.

Kärcher UK is an Equal Opportunities Employer who seeks to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under‑represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.