Sales Administrator

Sales Administrator

The Role

We are seeking an organised and proactive Sales Administrator to join our team. This is a key support role within the business, ensuring that customer enquiries and orders are processed efficiently from initial contact through to production and invoicing.

As the central link between customers, distributors, the regional sales team, production, and finance, you will help ensure a seamless customer experience and accurate internal coordination.

This is a role within a stable and structured environment.

Key Responsibilities

Sales & Order Processing

• Handling incoming leads from direct customers and forwarding qualified enquiries to the regional sales team
• Receiving and processing orders from distributors
• Receiving orders directly from the regional sales team
• Liaising with the sales team to coordinate installation dates
• Sending confirmed orders to production for machines to be calibrated and prepared
• Raising and issuing invoices accurately and in a timely manner

Customer & Internal Communication

• Acting as a first point of contact for customer and distributor queries
• Managing the shared sales email inbox
• Taking incoming calls and supporting other departments when required
• Maintaining clear communication between sales, production and finance

Systems & Administration

• Managing and updating the CRM system
• Ensuring customer records and sales data are accurate and up to date
• Providing general administrative support to the UK Sales Manager and wider team

Skills & Experience Required

• Previous experience in an administrative role (sales administration experience beneficial but not essential)
• Strong organisational skills with the ability to manage multiple tasks
• Excellent attention to detail and accuracy
• Confident communicator, both written and verbal
• Comfortable using Microsoft Office systems
• Experience with CRM or business systems (training can be provided)
• Professional and customer-focused approach

Personal Attributes

• Reliable and dependable
• Able to work independently while being part of a team
• Calm under pressure
• Proactive and solution-oriented
• Positive attitude with a strong work ethic