Customer Care Agent

We have only the best roles at Cameo Consultancy

Salary: Up to £25000 per annum + great benefits

• Reference: J6953_
• Job Type: Permanent
• Location: Banbury, Oxfordshire
• Skills: customer service, call centre, order processing, problem solving
• Industry: Call Centre and Customer Service

Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure.

This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year.

This role is offered on an initial 6 month contract starting February. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs.

• This is a fast paced, high volume customer environment, where quality and output both matter
• Handling inbound customer queries by phone and email across pre and after-sales
• Accurately processing orders, payments, returns and repair requests
• Managing pricing, product information, stock and delivery queries
• Owning complaints end-to-end- resolving issues with accountability and empathy
• Liaising with logistics providers and internal teams to ensure timely resolutions
• Raising credit notes, arranging repairs and handling warranty queries
• Keeping systems updated and working to clear SLAs and KPIs
• You’ll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding.

• This role suits someone who isn’t fazed by challenge.
• Confident, clear communicator with strong customer service experience
• Resilient and emotionally intelligent able to handle difficult conversations
• Comfortable working at pace with a strong focus on output and accuracy
• Organised, detail-driven and able to juggle multiple priorities
• Confident using IT systems (SAP / Google Workspace experience is useful but not essential)
• If you’ve worked in contact centres, customer service, retail support or service operations, and you know what it’s like to perform when the pressure is on, you’ll feel at home here.

• Contract:
  
  6 months (starting asap ideally February)
• Hours:
  
  Monday-Friday, 8:30am-5pm
• Holidays: 32 days (including bank holidays)
• Hybrid working: 2 days per week once fully trained
• Training:
  Structured onboarding programme
• Benefits:
  Pension, health plan, critical illness cover, sick pay, staff discounts
• Workplace:
  Modern offices, strong culture, respected brand, supportive team

Birmingham, West Midlands

Newcastle upon Tyne, Tyne and Wear

£32000 - £37000
per annum + hybrid working, 25 days holiday and more

Banbury, Oxfordshire

£32000 - £37000
per annum + bonus, 10% pension, hybrid working & more

Banbury, Oxfordshire

Up to £28000
per annum + bonus, hybrid working

Bicester, Oxfordshire

£40000 - £55000
per annum + 25% annual salary bonus, car/allowance

Up to £55000
per annum + hybrid working, 26 days holiday

Banbury, Oxfordshire

Up to £25000
per annum + training and progression

Birmingham, West Midlands

Up to £30000
per annum + excellent commission opporttunities

Banbury, Oxfordshire

Up to £30000
per annum + excellent commission opportunities

Banbury, Oxfordshire