Customer Service - Office

Customer Service & Home Delivery Coordinator

Location:

Banbury

Salary:
Up to 27k

Contract:

Permanent / Full‑Time

Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We're supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.

• Providing a high level of customer service via email and telephone
• Managing and processing home delivery orders accurately
• Liaising with internal teams, warehouses, retailers, and delivery carriers
• Responding promptly to customer enquiries and transport‑related queries
• Handling delivery issues, failures, and general service questions
• Investigating customer complaints and resolving them efficiently
• Escalating complex issues to the Line Manager when required
• Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives

• Self‑motivated and able to work independently when needed
• Excellent verbal communication skills
• Strong organisational abilities and attention to detail
• Confident handling confidential information
• A team player who works flexibly to achieve shared goals
• Someone who takes ownership of customer issues and sees them through to resolution
• Comfortable working in a multicultural environment
• Able to work both independently and as part of a team

• NVQ Level 3 in Customer Service, Administration, or equivalent
• Proven experience in a similar customer service or home delivery role
• Excellent telephone manner
• Strong IT and data‑entry skills, including experience with spreadsheets
• Background in a call centre, help desk, or similar environment is beneficial

If you're looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we'd love to hear from you