Service Co-ordinator

Responsibilities

• Customer
  
  Experience:
  
  Deliver world‑class service by providing scheduling and administrative support to internal and external customers.
• Operational Management:
  Manage the full service lifecycle, including invoicing, cost estimations, and processing service contracts within CRM and SAP. Technical Support:
  Handle service requests, resolve complaints professionally, and manage the scheduling of Field Service Engineers.
• Data Integrity:
  Ensure high levels of accuracy in work orders and documentation while monitoring WIP jobs to ensure timely completion.
• Relationship Building:
  Maintain a professional image to increase service levels and build effective relationships with colleagues and clients.

• 3 GCSEs (Grade 4 or above) including English and Maths are essential; an NVQ in Customer Service or Business Administration is desirable. Proven experience in customer support and office administration within a demanding environment.
• Experience with SAP, Microsoft Dynamics CRM, or Microsoft Office is highly desirable.
• Strong analytical, organisational, and communication skills are essential, alongside the ability to multitask and meet deadlines under pressure.
• A customer‑focused approach with an excellent telephone manner and strong attention to detail is required. Negotiating skills and self‑motivation are a plus.
• A dedicated, responsible, and disciplined individual with a passion for excellence and an open, honest mindset.

• Pension Scheme
• Discretionary Bonus Scheme
• 25 days annual holiday + bank holidays (increases with service)
• Critical Illness Cover and Life Insurance

This vacancy is being managed exclusively by Cameo Consultancy; to be considered for this position please apply here or send your application to .

Any applications submitted via this job advert are not monitored and will not be considered for this role.

Kärcher UK is an Equal Opportunities Employer who seeks to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under‑represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.