Customer Service Executive

As Customer Sales Advisor you will be someone who enjoys customer service, working to targets and you will have excellent attention to detail. As a Customer Sales Executive, you will be generating maximum opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times. This role is full time, office based, in Banbury.

• Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately
• Generating sales opportunities by responding to customer quotation requests through telephone and email, within an appropriate timescale
• Effectively managing workload through email management system
• Developing a competitive quotation for the customer through using key fact-finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer's needs and providing a solution to suit the need
• Offering complementary or alternative products, promotional items and/or material/quantity options to maximise sales revenue/quote to order conversion whilst protecting our product gross margin
• Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise notes are completed
• Achieving all department and individual targets
• Meeting Data Quality and accuracy targets in relation to Order Entry and Account/Contact creation
• Maintaining a strong knowledge of the product ranges and attending all available product training

• Strong customer service skills
• Sales order processing experience
• Technical customer service / sales admin experience
• Upselling, cross selling experience
• Confident communicator
• Ability to work to tight deadlines
• Able to prioritise workload effectively
• Able to work independently
• Accurate and fast paced quality of work
• Comfortable working within a busy, open plan office
• Solid IT skills
• Experience of working with a CRM system

• £28,000 salary
• Mon - Friday office hours 8.30 - 4.30 or 9.00 to 5.00 with ½ an hour lunch
• Free onsite parking
• Working as part of a friendly and supportive team
• Training progression and development
• Excellent benefits - 23 days holiday, rising to 26 days with service, life insurance, recognition schemes, 4% pension and much more!