Service Co-ordinator

• Act as a custodian of the brand to build a growing, profitable, and sustainable Kärcher Service Business.
• Provide administrative support and manage service contracts within the CRM to ensure a world-class customer experience.
• Handle incoming calls and emails, resolving complaints professionally to maximize customer satisfaction and repeat business.
• Submit work orders to SAP, process spare parts orders, and create cost estimations.
• Investigate and effectively resolve service invoice queries.
• Schedule work for Field Service Engineers, monitor ongoing jobs, and provide proactive customer updates.

• Essential understanding of customer service and Google suite, with desirable knowledge of Dynamics CRM, and SAP.
• Essential background in customer support and busy office administration, with desirable experience in invoicing and cost estimations.
• Essential organisational, communication, teamwork, and multitasking abilities, alongside desirable adaptability and negotiation skills.

• Pension Scheme
• Discretionary Bonus Scheme
• 25 days annual holiday + bank holidays (increases with service)
• Simplyhealth Cash Plan (including retail discount scheme)
• Life Insurance
• Private Medical Insurance
• Staff discount on Kärcher products

Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.