IT Support Manager

What You’ll Do

Lead, mentor and develop the IT Support team, providing escalation support and driving service excellence.

Oversee day-to-day IT operations, ensuring effective resolution of technical issues.

Deliver a high-quality, user-focused support service, meeting SLAs and business expectations.

Maintain and enhance IT procedures, policies and technical standards.

Support deployment and optimisation of new systems, software and services.

Oversee core infrastructure including servers, networks, cloud platforms and data storage.

Manage the IT service desk to ensure prompt, customer-centric response.

Monitor vulnerabilities and work with external partners on remediation.

Contribute to IT strategy and continuous improvement initiatives.

Support long-term technology planning and governance alongside IT leadership.

Proven experience managing and leading an IT support team.

Strong background in IT service desk operations and user support.

Good technical knowledge of Microsoft 365 and Azure.

Understanding of Windows & Linux environments, VMware, SQL and networking.

Hands-on experience with Microsoft Endpoint Manager and desktop support.

Familiarity with security frameworks such as Cyber Essentials and ISO
27001.

Excellent communication, organisational and problem-solving skills.

Strong understanding of IT governance, risk management and continuity.

Ability to balance hands-on support with effective team leadership.

Proactive, engaging approach with genuine enthusiasm for technology and people development.

As a family business, we place great importance on the well-being and happiness of our staff and the benefits they enjoy:

Annual salary Life Assurance plan

Medical Cash Plan

Cycle to Work Scheme

Holiday Purchase Scheme

Additional holiday: +1 day for every 2 years of service

Staff Shop — with products from all the brands we work with

Social & charity team events

If you want to be part of our expanding company, which offers exciting opportunities for career progression,
we would love to hear from you!