Customer Experience Retail

Responsibilities:

• Ensure the accuracy and completeness of borrower customer data.
• Conduct contract signing with customers in accordance with company procedures.
• Perform field visits or surveys to customers’ offices to verify information and maintain service quality.
• Provide an excellent customer experience through professional interaction and responsive service.
• Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.

• Minimum SMK/SMA/Diploma degree in any major.
• Preferably has experience in customer service, field survey, or credit administration.
• Strong communication and interpersonal skills.
• Detail-oriented, honest, and responsible.
• Willing to work in the field and travel to customer locations.
• Able to work both independently and as part of a team.
• Possess a valid driving license (SIM C/A) is an advantage.
• STNK & Motorcycle valid number plate.
• Have an active smartphone and cellphone number.
• Mastering the Jabodetabek and surrounding areas.