Customer Service Support Contract

Assist customers and business partners with inquiries related to products and services.

Handle customer service requests, complaints, and dispute resolution with empathy and professionalism.

Educate customers and partners on products, promotional campaigns, and troubleshooting steps.

Perform administrative tasks such as account updates, credit top-ups, and partner information changes.

Build and maintain positive relationships with customers and business partners.

Support operational projects across various functions, including partner registration, acquisition, and sales transactions.

Deliver high-quality customer service while meeting productivity and quality standards.

Minimum Diploma (D3) or Bachelor's Degree (S1) in any major with a minimum GPA of 2.75
.

Fresh graduates are welcome to apply; candidates with up to 2 years of experience in customer service or a similar role are encouraged.

Previous experience in customer service and/or sales is preferred.

Excellent communication skills in Bahasa Indonesia with clear articulation.

Basic English communication skills (passive proficiency is acceptable).

Typing speed of minimum 50 WPM with 90% accuracy
.

Strong empathy, attention to detail, and problem-solving skills.

Energetic, agile, and adaptable to a fast-paced environment.

Fully vaccinated with a minimum of 2 COVID-19 vaccine doses
.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How would you rate your English language skills?

How much notice are you required to give your current employer?

Adecco Indonesia is part of The Adecco Group, a global leader in workforce solutions, connecting businesses with top-tier talent across industries. Committed to innovation and people-centric solutions, Adecco Indonesia offers permanent recruitment & executive search, outsourcing & staffing, payrolling, training, and diversity & inclusion solutions. With a flexible and agile approach, we combine global scale with local expertise to match top talent to a wide range of office, industrial, and service sector roles.

As a trusted HR partner, Adecco Indonesia is dedicated to empowering organizations with strategic workforce solutions that drive business success and sustainable growth.

Adecco Indonesia is part of The Adecco Group, a global leader in workforce solutions, connecting businesses with top-tier talent across industries. Committed to innovation and people-centric solutions, Adecco Indonesia offers permanent recruitment & executive search, outsourcing & staffing, payrolling, training, and diversity & inclusion solutions. With a flexible and agile approach, we combine global scale with local expertise to match top talent to a wide range of office, industrial, and service sector roles.

As a trusted HR partner, Adecco Indonesia is dedicated to empowering organizations with strategic workforce solutions that drive business success and sustainable growth.