Location: Kota Bandung
We are looking for a Freelance Korean Speaker / Korean Interpreter with strong Korean communication skills to support patient services at a Korean aesthetic and plastic surgery clinic.
This position will serve as a communication bridge between Korean doctors, the medical team, and patients, ensuring that the consultation and medical treatment processes run smoothly and effectively.
WFA
working hours = 6.00pm - 1.00am, 7 days a week
Key ResponsibilitiesCustomer Inquiry Handling & Conversion
Handle incoming inquiries from:
Instagram (English account & Indonesian account)
Tik Tok (English & Indonesian)
Whats App (single account connected to all platforms)
Respond to customer inquiries as quickly as possible with a polite, warm, and reassuring tone.
Guide customers through the full flow:
Answer questions using FAQ, prepared scripts, and clinic guidelines, while personalizing responses based on patient needs.
Follow up consistently with interested leads to maximize conversion.
Multilingual Communication (Critical Role)Communicate clearly and accurately with:
English-speaking patients
Korean clinics and coordinators
Translate and explain patient requests, concerns, and expectations into Korean accurately (no misinterpretation).
Ensure clinics fully understand What the patient wants:
Any fears or special requests
This role requires Korean speaking ability, not just reading.
Learn and understand:
Plastic surgery procedures
Dermatology treatments
Medical aesthetic terminology
Be willing to continuously study:
Procedure names
Basic risks and recovery timelines
Differences between treatment options
Ask questions internally when unsure rather than guessing.
In the early stage, assist with KOL / influencer outreach, including:
Sending DMs to influencers
Introducing the brand and procedures
Coordinating basic collaboration inquiries
Work closely with the Marketing Team to support exposure and lead generation
Internal Coordination & ReportingUpdate customer status and consultation notes in CRM / Notion.
Track:
Inquiry status
Consultation outcomes
Payment confirmations
Coordinate closely with:
Korea HQ, Marketing Team, Operations Team
Handle no-show cases and provide feedback to improve Customer Experience (CX).
Requirements (Mandatory)Language Proficiency (Very Important)
Korean:
Conversational to business-level speaking required. Min:
KIIP completion (if available)
or proven professional working experience communicating with Korean clients/companies
Communication & Personality
Kind, calm, and patient with customers.
Able to handle anxious, repetitive, or sensitive questions professionally.
Strong sense of urgency — understands the importance of fast replies.
Polite, respectful, and service-minded.
Work Skills Experience in:
Whats App-based customer service
Instagram DM / Tik Tok inquiry handling
Fast, clear, and accurate typing skills.
Highly organized and detail-oriented.
Comfortable working with:
CRM systems, Notion, Slack (or similar tools)
Preferred QualificationsExperience in Medical tourism, Hospital / clinic customer service, Aesthetic or healthcare-related industries
Familiar with KPI-based performance systems, including:
Conversion rate
Response time
Lead follow-up efficiency
Prior experience handling international patients is a strong plus.
Summits Group is a global K-Beauty & Medical Group headquartered in South Korea, with a growing presence in Indonesia. In Indonesia, Summits Group operates three integrated brands:
1. MyVenus — A medical and aesthetic concierge service connecting Indonesian clients with premium beauty clinics and hospitals in South Korea.
2. MyDerma — The management and operation of Banobagi Clinic Indonesia.
3. MySkin — The import and distribution arm for selected Korean skincare brands.
4. MyWave — The beauty tourism services connecting clients with premium beauty clinics in South Korea
Our vision is:
Trust the journey. Trust MyVenus.
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