Lead Technical Support — AI Chatbot Platform
Job Description & How to Apply Below
Location: Kota Bandung
Kata.ai is looking for a Technical Support Lead to oversee the client issue management for its chatbot and voice AI platforms. You will manage support operations ensuring 24/7 service continuity and lead an Incident Review forum to enhance service delivery.
The ideal candidate has 3-5 years of experience in technical support or customer success engineering, with a strong focus on SLA-driven environments, particularly in B2B settings. This position offers an excellent opportunity for growth in the Conversational AI industry.
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