Regional Lead

About the role

Pinhome is looking for a strong and driven Regional Lead for Bandung to own the end-to-end performance of our Home Services business in the Bandung region, leading the already existing team in the city and growing it further.

You will be responsible for overseeing city-level operations, supply growth, demand execution, partner performance, and service quality.

This is a highly cross‑functional role that combines operations leadership, growth execution, people management, and market expansion. You will lead Bandung as an independent business unit acting as the owner of the regions P&L, operational excellence, and customer satisfaction metrics.

The ideal candidate has strong on‑ground execution capability, experience leading field teams, and a solid understanding of how to scale marketplace or service operations.

• Lead daily end‑to‑end operations for Pinhome Home Services in Bandung, expanding the current team.
• Own regional P&L‑related KPIs: order growth, supply availability, fulfillment rate, service quality, and customer satisfaction.
• Drive supply acquisition and activation, ensuring technicians, cleaners, and service providers are recruited, trained, and productive.
• Oversee service provider performance, enforcing SOPs, quality standards, and operational discipline.
• Partner with the central Marketing team and local partners to execute regional demand‑generation initiatives.
• Run local insights, market research, and competitor monitoring to identify city‑specific opportunities.
• Work closely with central Category, Operations, and Product teams to improve service experience and operational processes.
• Conduct on‑ground quality audits, field visits, and direct engagement with service providers.
• Lead and mentor the Bandung regional team: regional manager, QC staff, and partner‑facing roles.
• Ensure Pinhome becomes the preferred Home Service platform for Bandung households, property managers, and businesses.

• 6+ years of experience in regional operations and/or city management ideally in on‑demand marketplaces, logistics, FMCG, retail, or service operations.
• Strong execution mindset with hands‑on experience managing frontline teams.
• Proven capability in operational management, SOP enforcement, and service quality control.
• Experience managing KPIs, dashboards, sales/ops metrics, and improvement initiatives.
• Comfortable working with data (Excel/Sheets, basic dashboards).
• Excellent leadership, communication, and problem‑solving skills.
• Ability to thrive in a fast‑paced, growth‑driven environment.
• Deep familiarity with the Bandung market and local consumer behavior.
• High ownership, resilience, and willingness to be on the ground when needed.

The team works closely with Category Management, Central Operations, Marketing, and Product to drive:

• Supply acquisition & productivity
• Demand growth & activation
• Service quality & customer experience
• Operational improvements & strategic initiatives

As Regional Lead Bandung, you will be the main owner of the city, working autonomously while receiving strategic support from central teams. You play a key role in making Bandung one of Pinhome's strongest and most reliable markets.