Quality Control Specialist

About the Role:

As a Quality Control Specialist, you will play a key role in ensuring that banking operations, processes, products, and services consistently meet internal quality standards, regulatory requirements, and industry best practices. You will be responsible for monitoring, evaluating, and driving continuous improvements to enhance operational effectiveness, compliance, and customer experience.

• Conduct regular reviews, testing, and quality control assessments of banking operational processes and transactions.
• Ensure compliance with internal policies, regulatory requirements, and industry standards.
• Identify operational risks, process gaps, and areas for improvement to strengthen quality and efficiency.
• Evaluate the effectiveness of procedures, workflows, and internal controls, and provide actionable recommendations.
• Investigate operational findings, process deviations, and service quality issues, ensuring proper follow-up and resolution.
• Prepare periodic quality control reports, including findings, root cause analysis, corrective actions, and quality performance indicators.
• Monitor customer service quality and recommend initiatives to improve customer satisfaction and experience.
• Collaborate with cross-functional teams to support compliance, risk management, and operational excellence initiatives.
• Deliver guidance, training, and awareness programs related to quality standards, operational procedures, and best practices.
• Contribute to continuous improvement projects and the enhancement of policies, procedures, and control frameworks.

We are looking for a detail-oriented and analytical professional who is passionate about operational excellence, compliance, and quality improvement within the banking industry.

• Bachelor's Degree (S1) in Finance, Accounting, Management, Business Administration, or a related field.
• Minimum 2 years of experience in Quality Assurance/Control, Internal Control, Audit, Compliance, Risk Management, or other control functions within banking or financial services.
• Strong understanding of banking regulations, internal controls, risk management, and Good Corporate Governance (GCG) principles.
• BSMR certification will be considered an advantage.
• Strong analytical and problem-solving skills with the ability to evaluate processes and operational data effectively.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously.
• Excellent communication, stakeholder management, and report-writing skills.
• Proactive mindset with a commitment to continuous improvement and operational excellence.