Driver Operations Associate

Driver Operations Associate – Lalamove

Lalamove is a leading on‑demand delivery platform that connects customers and drivers directly through technology, offering fast and convenient delivery and moving services at homes, workplaces, and on the go. With over 1,600 employees across Southeast Asia and Latin America, the company has grown to unicorn status, driven by funding from prominent VCs, and is committed to bringing communities closer by enabling efficient circulation of goods.

• Grow Lalamove’s offline presence on the street by increasing the number of Lalamove sticker drivers and Lala Bags.
• Manage all offline presence operations activities, including acquisition and retention of Lalamove Sticker Drivers.
• Maintain driver communication initiatives (phone calls, Whats App, and in‑app notifications) to invite drivers to hubs and educate them about sticker SOP.
• Lead and monitor a team of 3 driver operation support staff.
• Be in charge of the offline presence inventory (stock availability for stickers & Lala Bags, weekly stock inventory) and distributions.
• Report to the Offline Presence Lead.

• Good communication and interpersonal skills.
• Able to meet targets set by the company.
• Leader of a small team.
• Attention to detail.
• Generalist and fast learner.

• Graduated from a reputable university; a major in operations management or industrial engineering is preferred.
• Minimum 1‑3 years of experience working in an operations department.
• Strong analytical and problem‑solving skills.
• Familiarity with Google Spreadsheets.

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.