Accounts Receivable & eCommerce Claims Specialist

Position: Accounts Receivable & eCommerce Claims Specialist )
Location: Bengaluru

Accounts Receivable & eCommerce Claims Specialist (India)

Location:

India (Remote)

Employment Type:

Full-Time
Company:  eCintel Inc.
About Us
eCintel is a fast-growing eCommerce and retail management company that partners with brands across major marketplaces and retailers, including Amazon, Home Depot, Wayfair, Walmart, and other online channels.
We are looking for an experienced  Accounts Receivable & eCommerce Claims Specialist  to join our growing team in India. This role is ideal for someone who understands both traditional accounts receivable processes and the unique challenges of eCommerce accounting.
The ideal candidate is highly analytical, detail-oriented, comfortable working with large data sets, and experienced in investigating payment discrepancies, deductions, chargebacks, returns, claims, and retailer account reconciliations.

Key Responsibilities
Manage the complete accounts receivable process
Monitor customer balances and aging reports
Reconcile invoices, payments, credits, and deductions
Research and resolve retailer claims and payment discrepancies
Investigate chargebacks, shortages, returns, damaged shipments, and deductions
Review and reconcile marketplace transactions from Amazon, Home Depot, Wayfair, Walmart, and other eCommerce platforms
Prepare and submit claims for reimbursement
Track open claims and follow up until resolution
Work with internal teams, warehouses, retailers, and vendors to resolve disputes
Analyze sales, returns, deductions, and payment data
Maintain accurate financial records and supporting documentation
Prepare weekly and monthly accounts receivable reports
Identify process improvements to reduce future deductions and unresolved claims

Required Qualifications
Bachelor's degree in Accounting, Finance, Commerce, or a related field
3+ years of experience in accounts receivable, accounting, or financial operations

Experience with eCommerce accounting and retailer claims
Strong knowledge of invoice reconciliation and accounts receivable processes
Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, XLOOKUP, and data analysis
Excellent analytical and problem-solving skills
Strong written and verbal English communication skills
Ability to manage multiple priorities and meet deadlines

Preferred Qualifications
Experience working with Amazon Vendor Central

Experience with Home Depot, Wayfair, Walmart, or other major retail platforms

Experience with ERP systems and accounting software
Experience working with U.S.

-based companies
Familiarity with inventory reconciliation and supply chain operations
What Success Looks Like
Within the first 90 days, you will be expected to:
Take ownership of the accounts receivable process
Reduce outstanding claims and unresolved deductions
Improve collection and reconciliation processes
Develop standardized reporting and tracking procedures
Build a scalable process that supports our growing eCommerce business
Compensation
Competitive salary based on experience
Performance-based growth opportunities
Long-term career development
Opportunity to work directly with U.S. leadership and help build a growing global team

To apply , please submit:
Your resume
A brief summary of your experience with accounts receivable and eCommerce claims
Examples of the marketplaces or retailers you have worked with
Your salary expectations