Executive - Operations

Location: Bengaluru

About SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global food service leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:
Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ Linked In ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: …

Are you excited to join our team as Executive - Operations?
Are you passionate about operational efficiency and committed to fostering strong, value-driven client relationships, we invite you to explore this opportunity.

As an Executive - Operations at SmartQ, you will oversee and enhance daily operations to ensure efficiency, consistency, and alignment with the organization’s strategic goals. This position requires strong skills in vendor management, client and team coordination, and problem-solving to effectively handle operational challenges.

If these skills align with your strengths and you are enthusiastic about contributing to the growing food and technology sector, then you are exactly who we are looking for.

Key roles and responsibilities:

Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
Coordinate daily with food partners to update menu items and work with the tech team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
Conduct Café LENS and hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients ure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Operating Standard Procedures (OSPs).
Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications:

A minimum of 1+ year of relevant experience is required.
Graduate/Diploma in Hotel Management discipline.
Flexible and willing to take on any tasks to support team efforts.
A collaborative team player with the ability to guide and manage food partner staff, showing…