Client Onboarding & Implementation Manager

Location: Bengaluru

About Bite Speed

Hey there! We are a  Sequoia-backed SaaS startup  building an AI-native Marketing, Support & Sales suite for  e-commerce brands.

We’re currently working with  3000+ e-commerce brands  globally across 50+ countries and are fortunate to have  raised $5.5M+  along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here -   and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here -  (we openly brag about this )

We’ve had some solid investors back us  (making it easier for you to stalk us since you’d do this anyway):

- Bite Speed Raises USD 3.5M Funding, Led by Peak XV’s Surge
- E-commerce AI start-up Bite Speed raises $3.5 million funding led by Peak XV’s Surge
- Bite Speed Raises $1.9 Million Seed Funding From Sequoia India's Surge
- About the role

We want to keep our  customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been  founder-led,  we have a track record of 200+ 5-star reviews (which we openly brag about (****) and the envious  net negative churn  (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning  customer retention  and making them  true fans of Bite Speed  while also  listening to customer feedback  to form a pipe of customer insights for our product team.

What you’ll do

Your core job is to  own our customer relationships , make them successful and fans of Bite Speed.

Owning customer onboarding  & giving customers a delightful  onboarding experience.

Tracking product adoption  for our customers, ensuring they are getting maximum value leading to  upsells and expansion revenue.

Becoming a  trusted product advisor  for our customers, helping them with all the tricks of the trade to get maximum value from Bite Speed.

What makes you a good fit

You have 1–4 years of experience in client onboarding, customer success, account management, or a similar customer-facing role.

You care about delivering a  service experience that parallels a Michelin star Italian restaurant.

You  genuinely like helping people  and making them successful.

You have a  genuine interest in conversations  with people from different backgrounds to learn about their lives.

You’re  organised, proactive, and great at keeping things moving —especially when managing multiple clients at once.

Salary and Location

Location:

Bangalore

Expected CTC:  We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life  - https://(Use the "Apply for this Job" box below). Speed-44e.

Our Purpose

At Bite Speed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:

- Personal Transformation
Wealth Creation
Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:

- Go Above And Beyond
Making Things Happen
Say It Like It Is
Progress Over Perfection
Don’t Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:

- Health Insurance -  Health insurance cover and accident coverage for extra cushion and mental peace when rainy days…