Program Manager - Customer Success

Location: Bengaluru

About Bite Speed

Hey there! We are a  Sequoia-backed SaaS startup  building an AI-native Marketing, Support & Sales suite for  e-commerce brands.

We’re currently working with  3000+ e-commerce brands  globally across 50+ countries and are fortunate to have  raised $5.5M+  along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here -   and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here -  (we openly brag about this )

We’ve had some solid investors back us  (making it easier for you to stalk us since you’d do this anyway):

- Bite Speed Raises USD 3.5M Funding, Led by Peak XV’s Surge
- E-commerce AI start-up Bite Speed raises $3.5 million funding led by Peak XV’s Surge
- Bite Speed Raises $1.9 Million Seed Funding From Sequoia India's Surge
- About the role

We want to keep our  customers for life  - to do that, we’ve treated customer success as our most important function. We’ve loved & served our customers so well that we’ve earned  250+ 5-star reviews  and achieved  net negative churn.  The foundation was  founder-led,  and now with over 30 people in the CS team and  300% YoY growth,  we’re now looking for a  Program Manager – Customer Success  who’s obsessed with getting things done, building scalable CS processes, and enabling a world-class team to create  true fans of Bite Speed  globally.

What you’ll do

Run the engine  – Own day-to-day operations of the CS team: onboarding, tracking adoption, renewals, cross-sells — you make sure it all works seamlessly.
Build repeatable systems  – Build and optimize processes, systems, and playbooks to help a fast-growing team move faster.
Enable a High-Performing CS Team :
Work closely with CSMs to ensure they have the right insights and structure to deliver an unforgettable customer experience.
Drive outcomes  – Own and execute cross-functional initiatives that influence retention, upsells, product adoption, and team efficiency.
Be the glue  – You’ll be the person who connects dots across product, sales, and CS to keep everything moving.

What makes you a good fit

You’ve got  3+ years in customer success , with  1+ year in program management or CS ops  in a  B2B SaaS  company (bonus if you've done this in a fast-growing startup).
You enjoy bringing order to chaos — building structure, improving systems, solving problems.
You’ve worked in  hyper-growth startups  and know what it takes to scale without losing quality.
You care deeply about  customer experience  that tops a Michelin-star level experience.
You  genuinely love working with people  — empowering a team, improving systems, and rolling up your sleeves to troubleshoot alongside them.

Salary and Location

Location:

Bangalore

Expected CTC:  We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life  - https://(Use the "Apply for this Job" box below). Speed-44e.

Our Purpose

At Bite Speed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:

- Personal Transformation
Wealth Creation
Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:

- Go Above And Beyond
Making Things Happen
Say It Like It Is
Progress Over Perfection
Don’t Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:

- Health Insurance - …