Job Description & How to Apply Below
Who are we?
Superset is India’s largest University Recruitment Platform - a placement automation tool for
universities and a digital campus hiring platform for employers. Our team is dedicated towards
leveraging the technology to solve all the challenges and problems you could think of during a
typical placement season.
Location - Bangalore
What will you do?
As an ACSM at Superset, you’ll be responsible for handling our university clients/customers,
hand holding during initial on-site implementation of the software platform and building long-term
relationships with them.
We need help with:
● Managing multiple stakeholders and understanding their respective business needs
throughout the customer lifecycle,
● Providing good customer experience by ensuring that Superset is successfully and
smoothly rolled out to the customer - provide software platform training to placements
staff and help them set-up the platform,
● Handling escalations and ensuring long term working relationship with the respective
university POCs,
● You’ll be required to help potential clients with respect to the platform use, best
practices, and promote adoption,
● Keeping a track of adoption metrics to preempt churn rate and managing renewals.
This is a role with huge responsibility as you would be entrusted with customer success and student
adoption.
Requirements | You’ll be a great addition to the team if:
● You have 1+ years of experience in account management/customer
success/client-facing role/operations,
● You have excellent communication abilities including the ability to listen, understand,
assist rightly to the clients,
● You understand that maintaining relations is more about understanding people's psyche
than just providing feature resolutions,
● You are passionate about product craftsmanship and care about great customer
experience,
● Your experience working with cross-functional teams in a SaaS or a software company
would be an added advantage.
How can Superset help you on your journey?
● Two things are well ingrained in our culture:
○ We need people to take ownership = we don’t micromanage/follow-up on our
people because we trust them to deliver the best work possible
○ We ensure to provide resources and remove bottlenecks that deter our people
from delivering the best of their work
● If you’re at a stage in life where you are looking for challenges, you’re at the right place,
● We’re a team of proactive, versatile, independent and collaborative mindsets. We
provide the liberty to experiment and be creative wherever necessary, and get things
done,
● We understand that making mistakes comes in handy when you’re growing in your
career. As long as you’re learning from your mistakes, you’ll fit well with us,
● Our people have the freedom to approach, own, and solve problems creatively,
● Our customers rely on our products to do their most important work, which means they
rely on us to build things the right way,
● We’re inclusive of a product team who is always listening, deliberating, and delivering.
Position Requirements
10+ Years
work experience
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