Intern - Customer Success

Location: Bengaluru

We are looking for a dedicated Customer Success Intern to support our high-value accounts and help drive product adoption. You will work closely with our Customer Success team, product management, and technical teams to deliver excellent experiences for our clients.

RESPONSIBILITIES:

Manage a portfolio of  High-Value Accounts  and ensure consistent engagement.
Develop a customer-first approach to understand client pain points and drive better support outcomes.
Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.
Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.
Ensure maximum feature adoption through hands-on learning and effective enablement.
Support  upselling and cross-selling  opportunities by identifying additional product features, modules, or services that benefit clients.
Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.
Demonstrate  excellent interpersonal and communication skills  in all interactions.
Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.
Maintain a clear, professional, and informative communication style in all client interactions.
Exhibit strong customer service skills and problem-solving ability.
Utilize Excel for reporting, data analysis, and customer insights.

SKILLS:

Bachelor’s degree  in Management, Technology, or a related field is mandatory.
Have a clear, professional and informative communication style
Good customer service skills
Knowledge of Excel