Learning and Development Coordinator

Location: Bengaluru

Job Title:

Training Coordinator
Department:  Learning & Development
No. of Positions:  1
Position Type:  Full-Time (Work from Office)

Location:

RxDx Clinics, Whitefield, Bengaluru

About Rx Dx
RxDx Clinics is a Bengaluru-based NABH-NABL accredited multispeciality healthcare chain. Founded in 2007, RxDx is guided by the core principles of delivering the best health outcomes, at optimal cost, with utmost patient satisfaction.
Two main hubs of RxDx are located at Whitefield and Malleswaram, with peripheral branches in Kadugodi and Siddapura. In 2023, RxDx expanded with new centres at Dommasandra Circle and Diamond District, Domlur. In 2024, the organisation strengthened its presence in North Bengaluru with its flagship clinic in Jakkur and its first apartment clinic at RxDx Alpine Eco.
In 2025, four new centres were inaugurated at RR Nagar, Adarsh Palm Retreat (Bellandur), Electronic City, and Budigere Cross. Including its corporate health partnerships, RxDx now operates approximately 30 medical centres across Bengaluru.

Job Summary
RxDx is seeking a Training Coordinator to manage end-to-end training operations across its multi-specialty clinics in Bengaluru. The role involves identifying training needs, coordinating onboarding and mandatory compliance programs, ensuring NABH/NABL training adherence, maintaining audit-ready documentation, and enhancing staff capability across clinical and non-clinical departments. The Training Coordinator will own the full training lifecycle — from planning and scheduling to delivery, evaluation, and effectiveness measurement.

Key Responsibilities
Training Planning & Calendar Management
Conduct Training Needs Analysis (TNA) and develop annual and quarterly training calendars.
Prepare and maintain monthly training calendars covering all departments and branches.
Coordinate structured induction programs for clinical and non-clinical staff.
Standardise training materials and programs across all centres.
Training Coordination & Delivery
Coordinate classroom, virtual, and blended training sessions across branches.
Collaborate with internal trainers and external vendors to schedule and facilitate training programs.
Coordinate and conduct Soft Skills training programs for staff at all levels, covering communication, customer service, teamwork, professional etiquette, and interpersonal effectiveness.
Manage BLS/ACLS certifications, fire & safety drills, and patient safety programs.
Pre & Post Training Assessment
Design and administer pre-training questionnaires to assess baseline knowledge and readiness of participants.
Administer post-training questionnaires to evaluate knowledge retention, participant feedback, and satisfaction.
Analyse assessment data to identify learning gaps and plan refresher or follow-up training accordingly.
Training Effectiveness & Impact Measurement
Evaluate training effectiveness through structured assessments, feedback forms, and on-the-job observation.
Measure and report the effectiveness of Soft Skills training through periodic reviews, supervisor feedback, and behavioural change indicators.
Track training outcomes and present reports to management on completion rates, effectiveness scores, and training ROI.
Compliance & Documentation
Ensure compliance with NABH/NABL standards and statutory training requirements.
Administer Learning Management System (LMS) and maintain accurate, audit-ready training records.

Qualifications & Experience
Graduate in HR / Healthcare Administration / Nursing / Business Administration or related field.
5+ years of experience in Training & Development, preferably in a healthcare or service-oriented environment.
Experience in multi-branch operations preferred.
Candidates with Hotel / Hospitality background are mandatory — demonstrated service excellence, customer-facing training, and multi-location coordination experience from this sector is a key requirement for this role.
Proficiency in LMS platforms and MS Office (Word, Excel, PowerPoint).
Strong communication, facilitation, and interpersonal skills.

Why Join RxDx?
Be part of a reputed NABH-NABL accredited multispecialty healthcare organization.
Structured processes, learning exposure, and career growth opportunities.
Work in a growing healthcare network across Bengaluru.