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Job Description & How to Apply Below
Role :
Lead-Admissions
Location:
Bangalore, India (Work from Office)
Employment Type:
Full-Time
Experience:
4-7 Years
About 21K School
21K School is Asia's leading online school, delivering world-class, personalised education to 7,500+ students across 70+ countries. We are building the future of schooling — one that is borderless, flexible, and learner-centric.
At 21K, we believe that access to high-quality education should not be limited by geography. Our model integrates academic excellence, technology innovation, and strong parent partnership to create a truly global and future-ready learning experience.
As we enter our next phase of growth, we are focused on building scalable and sustainable growth engines, while strengthening our position as a category leader in online education.
About
The Role
The Lead – Admissions will be responsible for managing the admissions team, driving efficient admissions operations, and ensuring a seamless experience for prospective students and parents.
This role requires a strong balance of team management, process ownership, data-driven decision-making, and stakeholder coordination to drive enrolments and improve overall admissions effectiveness.
Key Responsibilities
Admissions Operations & Process Management
Manage the student admissions team.
Design, review, and implement efficient and student-oriented procedures and practices for student enrolment, admission, and onboarding.
Develop and implement strategies for improving operations and admissions processes.
Monitor and maintain admissions policies, procedures, and guidelines.
Manage the workload of the team and ensure timely review of enrolment applications and onboarding without delays.
Coordinate with other departments to ensure smooth operations and successful admissions.
Collaborate with the admissions team to ensure timely and accurate student admissions.
Manage and track student applications and admissions decisions.
Student & Parent Interaction
Interview students to understand their objectives and background.
Provide clarifications to students' and parents' queries in a professional manner and build a strong knowledge base for the team to respond to such queries.
Follow up on enquiries through direct meetings, live chat, phone calls, and emails.
Advise students about the programs offered, admission procedures, eligibility, and costs involved.
Develop and implement strategies for improving customer relations and satisfaction.
Team Management & Capability Building
Undertake tasks to build the admissions team, including recruitment activities, appraisals, review meetings, and overall team development.
Recruit and manage a team of admissions and operations officers for the admissions process.
Collaboration & Systems Enhancement
Work closely with the tech team to develop applications, systems, and procedures that can help the organization scale.
Develop and maintain relationships with key stakeholders and external partners.
Admissions Engagement & Outreach
Work proactively towards student interviews, admission publications, and information sessions.
Arrange orientation programs, educational workshops, and graduate programs for students and parents – both online and offline.
Provide support in preparing admission-related presentations and hosting student interactions.
Strategy Support & Enrolment Growth
Develop innovative communication strategies, recruitment strategies, and enrolment plans in coordination with senior management to attract and enroll more students.
Data Management, Reporting & Insights
Maintain a database of student information, telephone logs, and student feedback to generate reports for management as required.
Review and analyse admissions data to identify trends and opportunities for improvement.
Analyse and interpret admissions data to identify areas of improvement and growth.
Develop and maintain reporting systems to track admissions data and trends.
Selection Criteria
Education:
Bachelor's degree in any discipline
Master's degree (preferred)
Experience:
4–7 years of experience in admissions, counselling, or sales within EdTech or education sector.
Prior experience in managing teams and handling admissions operations.
Experience…
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