Job Description & How to Apply Below
Key Responsibilities:
Deliver onboarding, process, and refresher training for store teams and operations staff.
Design and update training content such as SOP modules, product/process guides, presentations, assessments, and job aids.
Translate retail business processes into practical, easy-to-understand training materials.
Train teams on store operations, customer service standards, billing/POS processes, inventory practices, compliance, and operational hygiene.
Partner with operations managers and cluster/regional teams to identify capability gaps and training needs.
Conduct training effectiveness reviews through assessments, audits, store feedback, and operational performance metrics.
Support new store launches, process rollouts, and refresher interventions for underperforming teams.
Maintain training calendars, attendance records, certification trackers, and documentation.
Ensure training content stays aligned with business policies, SOP changes, and customer experience expectations.
Drive continuous improvement in training methods to improve adoption and on-ground execution.
Core
Skills:
Experience:
2-3 Years
Retail operations training
SOP and content design
Facilitation and coaching
Store process knowledge
Stakeholder coordination
Performance tracking
Documentation and reporting
Core competencies:
Retail Operations Knowledge
Strong understanding of store operations, SOPs, inventory management, POS/billing processes, compliance, and customer service standards.
Training Delivery & Facilitation
Ability to conduct engaging onboarding, refresher, and process training sessions for frontline retail teams.
Content Development & Instructional Design
Expertise in creating SOPs, training modules, presentations, assessments, job aids, and digital learning content.
Communication & Presentation Skills
Ability to simplify complex retail processes into practical and easy-to-understand training content.
Stakeholder Management
Capability to collaborate effectively with operations, regional, and store teams to identify training needs and drive alignment.
Coaching & Performance Improvement
Ability to identify capability gaps, provide performance coaching, and support improvement initiatives for store teams.
Training Effectiveness & Analytical Skills
Competence in tracking training impact through assessments, audits, feedback, and operational performance metrics.
Process Orientation & Attention to Detail
Strong focus on process adherence, documentation accuracy, operational consistency, and compliance standards.
Adaptability & Continuous Improvement
Ability to update training methods, content, and delivery approaches based on changing business needs and feedback.
Planning & Execution
Strong organizational skills to manage training calendars, certifications, store launch training, and documentation efficiently.
Digital & LMS Proficiency
Familiarity with LMS platforms, digital learning tools, MS PowerPoint, Excel, and reporting systems.
Customer-Centric Mindset
Understanding of how frontline training contributes to customer experience, service quality, and business performance.
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