Lead - Admission Counselor

Location: Bengaluru

About CMR Group:

The CMR Group of Institutions is a unique education conglomerate based in Bangalore, India, that offers a wide range of courses from the Montessori / Kindergarten level to postgraduate and PhD programs. Founded in 1991 to meet the needs of local students, CMR Group currently comprises different brands of schools & colleges, namely, CMRIT Bangalore, Ekya Schools, CMR National Colleges & the CMR University, which was established in 2013.

Institutions: 20+ | Programmes: 80+ | Students: 20000+

Roles & Responsibilities :
Lead a team of 15-20 tele callers in their sales
Audit calls of the In-house team and suggest changes in pitch, tonality, communication, etc.
Conduct regular one-on-one meetings with each admission counsellor to govern their performance and suggest improvement.
Prepare calling SOPs, modify existing processes and suggest improvements
Maintaining the admitted students’ database.
The candidate should be willing to take up marketing-related field work in addition to admission counselling work. Participate in BTL activities for branding, visibility, and marketing, etc.,
Help the marketing team with ideas on how to improve the process, and also participate in marketing brainstorming sessions.
Should be hands-on with Google Suite (Google Docs, Forms, Sheets, etc.)
Adept in preparing and analyzing data of the tele callers, such as calling time, TAT to call leads, lead to application conversion rates, etc.
Act as an SME - Subject Matter expert in solving queries and auditing calls of the team.

Education & Experience

Required:

Candidate with a Graduation as a minimum qualification
3 - 6 years of experience in a telecalling sales lead role is preferred.
Proficiency in the Kannada language (speaking) is preferable
Knowledge of MS Office is mandatory