Specialist, Entertainment & Gaming, Customer Service Rep

Location: Bengaluru

Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to, document upload, correspondence, call and case monitoring
Ensures all accounts in assigned lists are managed accurately and within agreed service levels.
Documents all service efforts for each assigned account in accordance with established procedures and compliance policies
Meets established goals for all metrics, including case quality and productivity by focusing on maximizing service to customers
Recognizes that quality is measured through case auditing
Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards
Completes ongoing Compliance and remedial training as scheduled
Understands Operational Risks
Pro-actively identifies any new issues or risks
Participates in projects to drive operational excellence
Works collaboratively within the team and in accordance with the One GS culture.
Skills
Must be self-directed, detail oriented, have a positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
Good interpersonal and negotiation skills
Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered
Good problem-solving skills
Adaptable, high-energy levels and desire to help others
Good team player

Good analytical and problem-solving skills with a view to support changes to processes
Basic Qualifications
Graduate
1 - 3.5 years of relevant experience in administrative roles preferably in retail banking
Experience in delivery of customer service