Spanish - Player Support Analyst

Location: Bengaluru

Responsibilities

Respond to player emails, in-app tickets, and Play Store/App Store reviews with empathy, accuracy, and professionalism.
Handle Clubs moderation tasks, ensuring all player interactions comply with our community guidelines and code of conduct.
Maintain high CSAT (Customer Satisfaction), Quality scores, and meet defined service-level goals (SLAs).
Identify recurring player pain points and report them to the product and development teams for improvement.
Document, track, and escalate complex cases requiring further investigation.
Adapt to shift schedules, including weekends and holidays, based on operational needs.

Requirements

1+ years of experience in customer support or moderation, preferably in the gaming industry.
Strong written and verbal communication skills in Spanish, English, and Hindi.
Experience using CRM and ticketing tools (e. g., Zendesk, Freshdesk, Helpshift).
High level of ownership, attention to detail, and a strong bias for action.
Ability to work under pressure in a fast-paced environment.
Flexibility to work rotational shifts, including night shifts, weekends, and holidays.
Basic understanding of support analytics and reporting.
A passion for gaming and a genuine desire to create delightful player experiences.

This job was posted by Sushmita Bharti from Gameberry Labs.