Unit Patient Management

Position: Unit Patient Experience Management
Location: Bengaluru

About Us:

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 49 hospitals across 24 cities with 12,000 beds, a talented pool of over 11,600 doctors and an employee strength of over 34,000.

Location:

Yeshwanthapur, Bangalore

What You’ll Do:

- Drive the 8 Service Programs and key patient-experience initiatives in coordination with all clinical and support departments.
- Build a culture of empathy and service excellence through focused training on communication and patient-centric behaviors.
- Monitor patient feedback across all touchpoints, analyze trends, and implement RCA/CAPA for service improvement.
- Lead patient engagement activities, ensure compliance with NABH standards, and maintain documentation on patient rights and grievance redressal.
- Implement process improvements to enhance patient flow, service quality, turnaround times, and overall experience consistency.
- Strengthen collaboration with nursing, housekeeping, F&B, and administrative teams to ensure seamless service delivery.
- Ensure brand standards through consistent service audits, frontline coaching, and cross-departmental alignment.

What We Offer:

- Competitive salary and benefits package
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment