Telecaller; Night Shift

Position: Telecaller (Night Shift)
Location: Bengaluru

Administration 2 Years of Experience Salary: ₹300000.00 LPA

Qualification:

Any Bachelor Degree Posted on January 5, 2026

Job Summary

A Night Shift Hospital Telecaller handles patient calls after hours, scheduling appointments, managing inquiries (including urgent ones), coordinating with on-duty staff (like DMOs), confirming next-day bookings, and sometimes managing medical report delivery/courier dispatch, ensuring continuous patient communication and support for critical operations during overnight hours, often involving US/international time zones for medical billing (AR calls) or patient support

Languages

Required:

English / Kannada / Hindi / Telugu

Interested can call and whats your resume to  

Responsibilities

Key Responsibilities:

Appointment Management:
Booking, confirming, rescheduling, and canceling appointments for various departments and doctors, including virtual appointments.
Patient Communication:
Handling inbound/outbound calls for inquiries, guiding patients, and connecting them with doctors or duty medical officers (DMOs) for urgent issues.
Information Provision:
Explaining hospital services, procedures, test requirements, and potentially assisting with basic billing queries.
Coordination:
Liaising with doctors, labs (for report delivery), and courier services for medicine dispatch.
Documentation & Follow-up:
Maintaining call records, updating patient databases, checking missed calls, and managing emails/cloud storage.
Emergency/Critical Support:
Responding to urgent patient needs and escalating as necessary, sometimes acting as an on-site point person.
Shift Handovers:
Taking detailed handovers from the previous shift and preparing for the next.

Skill Required

Typical Night Shift Duties

After-Hours Support:
Providing essential patient contact when most staff are off-duty, especially crucial for international/US medical billing (RCM/AR calls) requiring late-night shifts in India.
Follow-Ups:
Making confirmation calls for early morning appointments.

Essential Skills

Excellent communication and active listening.
Ability to work under pressure and make quick decisions.
Organized and detail-oriented.
Familiarity with hospital systems and medical terminology (beneficial).