Application Tech Support Practitioner

Location: Bengaluru

This job is with Accenture, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Project Role :  Application Tech Support Practitioner
Project

Role Description :  Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :  Service Desk Management, Service Desk Voice Support
Good to have skills :  NA
Minimum  0-2  year(s) of experience is required
Educational Qualification :  15 years full time education

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge.

Roles & Responsibilities :

- Expected to build knowledge and support the team.

- Participate in problem-solving discussions.

- Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.

- Interact with clients to accurately define and understand their issues.

- Utilize deep product knowledge to interpret and design effective resolutions.

- Collaborate with the team to continuously improve system performance and client satisfaction.

- Stay updated with the latest product developments and enhancements.

- Contribute to the development of knowledge base articles and documentation. Professional & Technical

Skills:

- Must To Have

Skills:

Proficiency in Service Desk Management, Service Desk Voice Support.

- Good To Have

Skills:

Experience with incident management tools.

- Strong understanding of IT service management principles and best practices.

- Excellent communication and interpersonal skills.

- Ability to analyze and troubleshoot technical issues.

- Knowledge of ITIL framework and processes. Additional Information:

- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

- This position is based at our Bengaluru office.

- A 15 years full-time education is required.

Qualifications:

15 years full time education]]>