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Job Description & How to Apply Below
This job is with Accenture, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Project Role : Application Tech Support Practitioner
Project
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduate
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities :
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with cross-functional teams for issue resolution.
- Document and track client issues and resolutions.
- Contribute to continuous improvement initiatives. Professional & Technical
Skills:
- Must To Have
Skills:
Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong troubleshooting skills in Service Desk operations.
- Knowledge of ITIL framework for service management.
- Experience in ticketing systems like Service Now or Remedy.
- Excellent communication and customer service skills. Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A Graduate degree is required.
Qualifications:
Graduate]]>
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