ServiceNow ITOM Event Management

Location: Bengaluru

Service Now Developer

Total Exp
-6+ yrs

Location – Bangalore/Mumbai

Job Type ::
Fulltime

Shift – 4

Pm to 1am

Work Mode – Hybrid

Event Management exp – 5yrs

JD :

Required:

- 7- 10 years of experience implementing the workflows and API’s on event management platforms
- Hands-on experience with Service Now Event Management module, including configuration and integration
- Strong development experience in Workflows, Sub-flows, Flow Designer, and process integrations
- Familiarity with third-party monitoring and alerting tools like Solar Winds, Dynatrace, Splunk or similar platforms.

- Experience with Regex, Java Script, Power Shell, Python, and/or Linux scripting, and RESTful API
- Proficiency in configuring event correlation, alerting workflows, and incident generation within Service Now.
- Knowledge of ITIL practices and experience implementing event-driven incident management processes.
- Selected candidate is expected to work on US Eastern Time zone
- Provide weekend prod implementation, upgrade validation support, on-call support as required
- Customer focus:
Commitment to delivering value to customers and ensuring their requirements are met

Preferred:

- Knowledge of ITIL practices and experience implementing event-driven incident management processes.
- Knowledge in CMDB, Service mapping and CI relationships
- Strong analytical skills, attention to detail, and a proactive approach to problem-solving.

- Experience with cloud monitoring tools such as AWS Cloud Watch, Azure Monitor

- Experience with Service Operations Workspace, Health Log Analytics (HLA), Agent Client Collector (ACC), ITOM Now Assist
- Understand Predictive Intelligence and Predictive AIOps
- Excellent communication skills and ability to work collaboratively in a team environment

Service Now Certified Implementation Specialist for Event Management