Senior Fraud Analyst

Location: Bengaluru

Designation:
Senior Fraud Management Engineer(RAFM)

Location:

Bengaluru, India

Why should you choose us?

Rakuten empowers through technology.

Rakuten Group offers various services in e-commerce, fintech, digital content and communications to many users worldwide. Rakuten Symphony focuses on innovations for the telecommunication industry such as, but not be limited to, open, trustworthy, and resilient radio access systems; highly advanced edge networks and platforms; and efficient operations using artificial intelligence (AI). Within Rakuten Symphony, Cyber Security is an organization that demonstrates excellence, innovation, and leadership in Cloud-Native Security, Networking and Automation for 5G and beyond.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent based in India. We are looking for passionate individuals to join our Cyber Security team to help incubate and develop security solutions aligning with our Innovation efforts.

Let’s build the future of mobile telecommunications together!

About RAFM Department

The Revenue Assurance & Fraud Management Section in the Security Operations & Engineering Department prevents fraud and revenue loss from abuse as well as from system and operational issues. The department employs state of the art tools and works with teams across the company to ensure issues are detected and resolved promptly.

About the role:

As member of the Network fraud intelligence team, you will be responsible for defining, establishing, and managing fraud prevention reporting, analytics (e.g., model, rules engine), monitoring etc. Additionally, you will be supporting the Head of Fraud Intelligence in establishing and managing a holistic fraud management organization. In this way you will be ensuring fraud prevention for the Rakuten Mobile as a whole, as well as take part in developing and enhancing the vision of Rakuten Mobile’s fraud prevention strategy while making it a reality.

Key responsibilities and duties include:

- Analyse relevant Signalling data (SIP, SS7, Diameter protocol) from the fraud perspective and produce meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommended solution for the same
- Create rules in the FMS / Firewalls to generate alarms for potential frauds
- This role will require interactions with most teams internal to Company at management and operational level. This includes but is not limited to teams within Core, BSS, Interconnect team.
- Role holder will also need to coordinate with technical support team from the external suppliers of FMS tools and Firewalls
- Validate new product implementations as part of the UAT
- Role holder must be excellent at presentation skill
- Understanding of the issues, concepts, and legal/technical requirements of regulations as well as a general understanding of the principles of fraud prevention

Mandatory Experience &

Skills:

- 5+ years of experience in Analytics
- 3+ years of relevant professional work experience in the Telecom industry on Signaling protocols
- Must have working knowledge on Signalling protocols from fraud perspective
- Role holder must have Telecommunications network architecture knowledge
- Strong understanding of latest industry standards tools, techniques, and procedures associated with fraud detection and prevention

Preferred Experience &

Skills:

- Experience in a cross-functional and global environment
- Verbal and written communication in Japanese is preferred, but not required.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

- Always improve, always advance. Only be satisfied with complete success - Kaizen.
- Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
- Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
- Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
- Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.