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Job Description & How to Apply Below
Role - Technical Operations Engineer
Experience - 2-4 yrs
Location - Bangalore
Key Responsibilities
● Execute and maintain SOPs for production operations, onboarding, and integration support.
● Handle incident response, troubleshoot system and data issues, and ensure timely resolution.
● Support partner configurations, API setups, and access management processes.
● Monitor systems proactively to identify and prevent outages or performance degradation.
● Collaborate with engineering to analyze root causes and build long-term automation solutions.
● Develop and maintain internal tools, scripts, and dashboards to improve operational efficiency.
● Ensure proper documentation, audit trails, and process compliance.
Must-Have Skills & Tools
Technical Foundations
● Strong hands-on experience with SQL (Postgre
SQL/MySQL) for data queries and reconciliation.
● Good understanding of REST APIs, JSON, and using tools like Postman / Insomnia for testing and debugging.
● Proficiency in Linux command line, shell operations, and basic networking (DNS, IPs, routing).
Scripting & Automation
● Working knowledge of Python or Bash for automation and scripting small utilities.
● Experience in automating repetitive tasks such as data syncs, API triggers, and report generation.
Monitoring & Incident Management
● Practical exposure to New Relic, Grafana, Coralogix, Cloud Watch, or equivalent for observability and alerting.
● Familiarity with incident management tools like Jira Service Management,Pager Duty, Zenduty, or similar.
● Ability to interpret logs, analyze system behavior, and identify production issues quickly.
Cloud & Infrastructure
● Experience working on AWS (EC2, S3, Cloud Watch, IAM) or GCP environments.
● Basic understanding of CI/CD workflows using Jenkins, Git Hub Actions, or Git Lab CI.
● Exposure to Kubernetes / Docker for troubleshooting and containerized environments.
Soft Skills
● Strong ownership mindset with analytical problem-solving.
● Effective communication and coordination skills with cross-functional teams.
● Ability to manage priorities under operational pressure.
Good-to-Have Skills & Tools
System & Integration Knowledge
● Experience with Kong Gateway, Cloudflare, or similar API gateway tools.
● Exposure to message queues like Kafka, Rabbit
MQ, or SQS.
● Familiarity with fintech or insurance platforms, including claims or financial
reconciliation systems.
Automation & Development Practices
● Knowledge of Git, CI/CD pipelines, and version control best practices.
● Experience building Ops automation scripts or tools using Python frameworks (e.g.,
FastAPI, Flask).
● Awareness of security best practices, API authentication (JWT, OAuth2), and secret
management tools (AWS Secrets Manager, Vault).
Reporting & Data
● Experience with reporting automation, data validation scripts, or ETL workflows.
● Familiarity with Excel/Google Sheets automation and data visualization tools.
Process & Collaboration
● Exposure to ITIL processes (incident, problem, and change management).
● Ability to document SOPs, RCA reports, and create internal knowledge base entries.
Qualifications
● Bachelor’s degree in Computer Science, Information Technology, or equivalent
experience.
● 2–4 years of experience in Technical Operations, Platform Support, or Dev Ops roles.
● Experience working in Fintech, Insurtech, SaaS, or other large-scale distributed
systems preferred.
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