Associate Engagement Manager

Location: Bengaluru

JOB ROLE:

Associate Engagement Manager - Professional Services (5-10 years experience)

As a Professional Services Engagement Manager at Quantiphi, you will be a critical bridge between our clients and our delivery teams. You will be responsible for understanding client needs, shaping solutions, and ensuring the successful delivery of professional services engagements. This role requires a blend of technical acumen, client-facing communication, and operational management to drive successful outcomes and foster strong client relationships.

Key Responsibilities:

Client Engagement & Requirements Gathering:

- Act as the primary point of contact for our channel partner throughout the engagement lifecycle.
- Lead discovery sessions to thoroughly understand client business challenges, technical requirements, and desired outcomes.
- Translate complex client needs into clear, actionable requirements and user stories.
- Proactively identify opportunities to add value and expand services based on client needs.

Solutioning & Strategy:

- Collaborate with technical architects and subject matter experts to develop initial solution approaches and proposals.
- Provide basic solutioning guidance, outlining technical feasibility and potential approaches for Machine Learning, Software Development, and Data Analytics projects.
- Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Engagement Management & Delivery Oversight:

- Plan, execute, and oversee professional services engagements from initiation to closure.
- Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal teams.
- Manage project budgets, and resources effectively, ensuring projects are delivered on time and within scope.
- Proactively identify and mitigate risks, escalating issues as necessary to ensure smooth project progression.

Resource Fulfilment & Operations:

- Work closely with talent acquisition and resource management teams to identify, vet, and onboard suitable candidates (BAs, Senior BAs, Developers, Architects etc.) for project roles across Geographies
- Ensure the right technical skills and experience are matched to client requirements.
- Oversee the operational aspects of resource deployment and team management.

Reporting & Communication:

- Establish and maintain robust reporting mechanisms to track project progress, performance metrics, and client satisfaction.
- Provide regular, transparent updates to clients and internal stakeholders on engagement status, risks, and achievements.
- Prepare comprehensive status reports, and post-mortem analyses.

Must have

Skills:

- Technical Acumen:
Good understanding of Machine Learning, Software Development, and Data Analytics concepts. Ability to grasp technical details and discuss solutions with both technical and non-technical stakeholders.
- Requirements Gathering & Solutioning:
Proven ability to lead requirement gathering sessions, define problem statements, and contribute to basic solution design.
- Engagement Management:
Experience in managing professional services engagements, including scope, timeline, budget, and resource management.
- Communication & Client Management:
Exceptional verbal and written communication skills. Ability to articulate complex ideas clearly, manage client expectations, and build strong, trusting relationships.
- Reporting & Documentation:
Proficient in creating detailed project plans, status reports, business requirement documents, and other project artifacts.
- Problem-Solving:
Strong analytical and problem-solving skills, with the ability to develop creative and practical solutions.
- Agile Methodologies:
Good understanding and application experience of Agile and Scrum-based development methodologies.

Good to Have

Skills:

- Experience in cloud-based technologies (AWS/GCP/Azure).
- Experience in other domains (Healthcare / Retail / Others).
- Experience in a service-based industry.
- Go-getter attitude with a proactive approach to identifying and resolving challenges.