Director - Customer Success & Service Delivery

Location: Bengaluru

WHO ARE WE?

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

Cloud

SEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

Cloud

SEK’s Product Suite:

- Cloud

SEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. Cloud

SEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
- Cloud

SEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

Key Milestones:

- 2016:
Launched our first product.
- 2018:
Secured Pre-series A funding.
- 2019:
Expanded operations to India, Southeast Asia, and the Americas.
- 2020:
Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
- 2021:
Raised $7M in Series A funding led by Mass Mutual Ventures.
- Awards & Recognition:
Won Net App Excellerator's "Best Growth Strategy Award," Cloud

SEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
- 2025:
Secured $19 million in funding led by Tenacity Ventures, Commvault.

Position Overview:

We are seeking a highly skilled and strategic Leader to lead our cyber threat intelligence delivery teams (Onboarding, Co-managed Service, Product Support and Take Down). This role will be pivotal in enhancing our existing services to deliver a world class experience to our customers.

Key Responsibilities:

Leadership & Strategy:

- Lead the Cyber Threat Intelligence service delivery teams, fostering a culture of customer delight.
- Restructure/expand the team and implement standard processes to support Cloud

SEKs rapid global growth.

Customer onboarding

- Collaborate with internal teams to develop and own the customer onboarding process, including RACI.
- Manage the customer onboarding project delivery
- Maintain high-quality onboarding to establish great customer experience and demonstrate best value of the product and services.

Threat Intelligence Operations:

- Oversee the collection, analysis, and dissemination of threat intelligence to customers.
- Establish processes for continuous monitoring and assessment of cyber threats, in collaboration with the threat research team.
- Enable/Support Customer Success Managers to be able to demonstrate valuable outcomes to the customers
- Ensure effective communication and collaboration with internal teams and external partners.

Technical Operations:

- Establish an Incident and Problem Management process
- Proactively identify any technical issues, data discrepancies on the platform and run through the Incident Management process.
- Deliver key operational metrics for analysis and decision making
- Continuously identify areas of process improvement and take appropriate actions

Engineering & Tools Development:

- Work closely with product engineering and threat research teams to enhance detection and response capabilities.

Collaboration & Stakeholder Engagement:

- Build and maintain relationships with key customer stakeholders (CSMs, Product Engineering, Threat Research, Leadership).
- Collaborate with law enforcement and intelligence agencies to share information and best practices.

Team Development:

- Mentor and develop…