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Job Description & How to Apply Below
Studio Chintala is looking for dynamic IT Support Specialists (Tier 1 / Tier
2) who can operate independently, think critically, and deliver excellent end-user support in a fast-paced, design-driven environment.
If you enjoy solving problems, supporting creative professionals, and working across global teams — this role is for you.
Responsibilities:
End User Support & Troubleshooting
Serve as first and second point of contact via ticketing system, phone, chat, and remote support.
Diagnose and resolve software, application, and connectivity issues.
Support Windows OS, Microsoft 365, Zoom, Adobe Creative Cloud.
Provide basic support for Revit, AutoCAD, Bluebeam, Rhino (escalate complex cases appropriately).
Access & Authentication
Handle password resets, MFA troubleshooting, VPN connectivity.
Support access-related issues aligned with company policies.
Documentation & Ticketing
Maintain accurate records in ITSM systems.
Follow escalation paths and contribute to knowledge base documentation.
User Training & Onboarding
Support new hire IT onboarding.
Provide guidance on collaboration tools and standard applications.
Collaboration & Escalation
Escalate infrastructure-level issues when required.
Partner with the U.S. IT team to identify recurring issues and improve service quality.
What We’re Looking For
Experience in Tier 1 / Tier 2 IT or Service Desk roles.
Familiarity with tools like Fresh service, Zendesk, or Jira Service Desk.
Strong knowledge of Windows OS, Microsoft 365, VPN clients, and remote support tools.
Experience supporting hybrid or remote teams.
Excellent communication skills and a strong customer-service mindset.
Ability to work aligned with U.S. business hours (PST / CST / EST) .
Why join Studio Chintala?
Work as part of a high-performance extended team for a respected U.S. design firm.
Exposure to global design workflows and enterprise IT environments.
Structured, accountable, and growth-oriented work culture.
Opportunity to grow within an international collaboration model.
Company Description
Studio Chintala is a design studio with locations in Bangalore, Hyderabad, and San Francisco. Established in 2015, the studio emphasizes using design to create meaningful user experiences. With a focus on minimalist logic and thoughtful refinement, Studio Chintala works on a wide range of projects, from everyday products to complex architectural designs. The studio’s approach is rooted in simplifying solutions to their most essential form while uncovering their unique essence.
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