Associate​/Senior Associate - Customer Success

Position: Associate / Senior Associate - Customer Success
Location: Bengaluru

About
 is a leading online ad-tech company that develops innovative products for advertisers and publishers. We have one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products, and video.
We manage high-quality ad supply on over 500,000 websites, and our platform and products are licensed by some of the largest publishers, ad networks, and other ad tech companies worldwide.
We are also one of the largest contextual advertising companies globally, with key operation centres across North America, Europe, and Asia. Our US headquarters is based in New York, with our global headquarters in Dubai.

Job Title:

Associate / Senior Associate - Customer Success

What’s in it for you?
Position:
Associate / Sr Associate - Customer Success

Location:

Bangalore

Qualifications:

Graduate from any stream.

Experience:

1-3 years of experience in Account Management. (interfacing with clients, helping them solve day-to-day problems, good with digital marketing analytics, etc)

Key Responsibilities:

Managing end to end online Publishers with some of the top websites in the world, helping them to manage their accounts with us every day, helping increase their monetization & overall profitability.
Troubleshooting & problem-solving the daily incoming customer queries based on issues such as product feature implementation or performance of their accounts, being very accessible & hands-on - aiming to achieve a high customer satisfaction index.
Routinely building in-depth reports for thoroughly analyzing data trends and consistently working towards increasing revenues for customer accounts allotted to you.
Strategizing and ideating with cross-functional internal teams to identify new revenue opportunities, also finding potential product/product feature matches that enable customers to earn even more revenues & up-selling/cross-selling
Identifying & segregating potential new Market Segments for enhanced focus & better personalized strategies for success / not adopting a 'one size fits all' approach but a highly customized approach to your work.
Working with the Sales & Media Buying teams to develop relevant marketing/sales collaterals and business proposals to share with customers while upselling/cross-selling erstwhile mentioned new/more enhanced product features of the  suite of products.

Ideal Candidate Profile:

If you have a minimum of 1-3 years of experience in account management/client servicing type roles - preferably with internet-based businesses and/or digital/online media/technology/IT/Software product enabled businesses or companies.
You have excellent analytical skills and are comfortable working everyday with numbers/large data sets, gleaning data insights to do your job better.
You can manage time efficiently & independently complete work allotted to you within timelines & are used to working in fast-paced, high-growth companies.
You are an avid internet user, with a strong inclination towards technology & internet-based businesses.
Familiarity with the Internet search industry/ad tech preferred.