Customer Support

Location: Bengaluru

Greetings from Live Connections

Hiring for Freshers
Freshers with Excellent Com skills
Location
- Pune/Bangalore
Education-Any Tech graduate
Batch: 2023, 2024 & 2025 Pass outs
Strictly No No PG, No Experienced Candidates
Documents- PAN Card ,Provisional Certificate, Consolidated Marks Memo and Mark sheets.

Must to adhere and non-negotiables : :

Talents should have graduation completion certificate and original mark sheets for onboarding.

Excellent in communication
Need to work on US/UK shift timings.
Need to complete specific and dedicated training programs set by the client.
24
* 7 , flexible shifts
100% WFO , no hybrid
Full time 15 year education along with Degree certificate and Mark sheets.

Job Title:

Service Desk (L1) Support

Eligibility:

B.E/B.Tech/BCA – Freshers (2023–2025) only with PDC, PAN & CMM
Shift Allowances + Performance Incentives

️ Role:
Provide L1 technical support via phone/email/chat; handle incidents & service requests; troubleshoot OS, O365, AD, VPN, basic networking & mobile/desktop issues.

️ Tools:
Work on ITSM platforms (Service Now/Remedy); log, update & escalate tickets as per SOPs.

Skills:

Strong English communication, analytical thinking, problem-solving, customer handling, attention to detail.

Shifts:

Must be flexible for rotational/night shifts; meet SLAs & maintain documentation accuracy.

Other:
Willing to relocate for training, join immediately, maintain confidentiality & follow ITIL-based processes.

Good to Have:
Basic understanding of Windows, O365, networking, and mobile/OS issues.

Training: 2 Months (Mysore) |

Work Location:

Pune/Bangalore

Benefits:
Global exposure, structured training, and clear career-growth pathways from Day 1

Apply on anusha.m