Site Reliability Engineer

Location: Bengaluru

Position

Purpose:

Support Process Plus (new Camunda CoE platform developed to support Process Orchestration and workflow automation)
Responsibilities
Direct Responsibilities

· Provide L1 Production Support for the Camunda platform

· Automate away toil using a combination of scripting, tooling, and process improvements

· Drive transformation strategies involving infrastructure / platform hygiene

· Implementing new technologies or processes to improve efficiency and reduce costs e.g.:

- CI/CD implementation

· Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime

· Investigating any service disruptions or other service issues to identify their causes

· Performing regular audits of computer systems to check for signs of degradation or malfunction

· Developing and implementing new methods of measuring service quality and customer satisfaction

· Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users

· Conducting post-mortem examinations of failed systems to identify and address root cause

· Drive various Automation, Monitoring & Tooling common purpose initiatives across CEFS APS and other teams within CIB APS

· Accountable for generation, reporting and improvements of various Production KPIs, SLAs and dashboards for APS teams

· Accountable for improvements in service and presentations for all governances and steering committees
Contributing Responsibilities

· Accountable for maintenance and improvement of IT continuity plans (ICP)

· Steer the new application and major development technical feedback and participating in ITSVC

· Lead platform validation and any performance tuning opportunities

· Accountable for Obsolescence and Vulnerability management
Technical & Behavioral Competencies

Strong knowledge of cloud computing, K8s,
Strong knowledge on Unix/Windows and Oracle/SQL, postgres
Strong knowledge of Service Management process (Incident, Problem, Change)
Strong knowledge of active monitoring and alerting tools e.g.:

- Dynatrace
Strong knowledge of Log aggregators/BIs tools i.e., Splunk/ELK, Power BI, Grafana
Strong knowledge of Scripting or Ansible or Python etc.
Log Monitoring :
Open search dashboard understanding
Good understanding of Jenkins ( Ci/CD Pipelines), Docker
Good to have Camunda platform architecture

Specific

Qualifications:

Engineering Degree in Computer Science/MIS
Skills Referential (Required knowledge, skills and abilities)
Technical

Skills:

Infrastructure
Unix
Dynatrace
Python
Behavioral

Skills:

Communication
Critical Thinking
Active Listening
Quick Learning
Education Level:  Engineering Degree in Computer Science/MIS

Location:

Bangalore, India