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Job Description & How to Apply Below
About Halma:
Halma is a global group of life-saving technology companies, driven by a clear purpose. We are an FTSE 100 company with headquarters in the UK and operations in 23 countries, including regional hubs in India, China, Brazil, and the US.
Our diverse group of nearly 50 global companies specialise in market leading technologies that push the boundaries of science and technology.
For the last 42 years, the combination of our purpose, strategy, people, DNA and sustainable business model has resulted in record long-term growth in revenues and profits and an increase in dividend by ≥ 5% every year– an achievement unrivalled by any company listed on the London Stock Exchange.
Why join us?
We are a Great Place to Work® certified organisation, with an employee centric culture anchored on autonomy, trust, respect, humility, work-life balance, team spirit, and approachable leadership.
We offer a safe and respectful workplace, where everyone can be who they ‘REALLY’ are, feel free to bring their whole selves to work and use their unique talents, knowledge, expertise, experiences, and backgrounds to create meaningful outcomes.
We nurture entrepreneurial spirits and empower them to think beyond the possibilities, to discover, shape and build their own unique stories. We promote and support non-linear career growth for the right talent.
We are simple, humble and approachable, and we believe in leadership at all levels to bring our purpose to life. Everyone at Halma India makes an impact, and so do you when you join us!
About Halma company TeDan Surgical Innovations, Inc. (TSI)
TeDan Surgical Innovations, Inc. (TSI) is a US based company and global leader in surgical access systems with a specialty focus on spine, neuro, orthopedic and cardiothoracic surgery.
Position Objective
(The purpose of role in current business/market scenario)
The IT Helpdesk Support Analyst will provide Level 1 and Level 2 technical support to users across multiple locations. This role is responsible for user account setup, access management, troubleshooting end-user issues, and supporting core IT systems under the direction of the US-based IT Manager and in coordination with the parent company’s IT and security teams.
This position focuses on support and execution, not system ownership. The analyst will follow established procedures, escalate appropriately, and help ensure stable, secure, and reliable IT operations.
Responsibilities (KRAs / deliverables / job expectations)
End-User Support (Level 1 & Level
2)
- - Provide first- and second-level support for hardware, software, and connectivity issues.
- Troubleshoot Windows-based desktops, hosted/virtual desktops, and standard business applications.
- Support remote users using approved remote-access tools.
- Document issues, resolutions, and escalations in the helpdesk ticketing system.
- Escalate Level 3 or infrastructure-related issues to the IT Manager or parent company teams.
User Account & Access Management
- - Create, modify, and disable user accounts based on approved requests.
- Manage access permissions for systems, applications, and hosted desktops.
- Support onboarding and offboarding activities in coordination with HR and IT.
- Follow identity and access management (IAM) and security policies.
Security & Compliance Support
- - Assist with basic security administration tasks under established policies.
- Support password resets, MFA setup, and access reviews.
- Monitor and report potential security issues to the IT Manager.
- Assist with security-related audits and documentation as assigned.
Systems & Infrastructure Support (Non-Ownership)
- - Support (but do not own) the following systems and technologies:
- Hosted/virtual desktop environments
-SQL databases (connectivity, basic queries, user access issues).
-Windows servers (basic monitoring and troubleshooting).
-DNS and DHCP (issue identification, troubleshooting, escalation).
- Follow documented procedures for changes and maintenance.
- Coordinate with the parent company for infrastructure or security changes.
Application & Data Support
- - Assist users with application access, performance, and basic troubleshooting.
- Support data access…
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