Lead Site Reliability Engineer

Location: Bengaluru

Lead Site Reliability Engineer

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent:
Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

About the role :

Cvent is looking for a Lead Site Reliability Engineer to help us scale our systems and ensure stability, reliability and performance and rapid deployments of our platform. We build teams that are inclusive, collaborative, and have a strong sense of ownership for the things they build. If you have a passion and track record for solving problems; moreover, have strong leadership skills, this is a great fit for you.

As a Lead Engineer, you will demonstrate both emerging and current technologies, methods, and processes contributing to the evolution of software deployment processes, enhancing security, reducing risk, and improving the overall end-user experience. As part of the Technology R&D Team, you will play an integral part in advancing Dev Ops maturity and be a part of a new culture of quality and site reliability.

You will continually improve reliability, resiliency and scalability of our products, processes, and procedures. In this position, you would also be expected to ramp up to manage/mentor engineers and ensure their technical growth.

In This Role, You Will:

• Set the direction and long-term strategy for solving complex problems; communicate timeline, scope, risks, and the technical roadmap to leadership and stakeholders.

• Keep abreast of emerging cloud technologies, running POCs to assess suitability and value.

• Lead design and implementation of large-scale AWS architectures optimized for reliability, scalability, and cost.

• Develop and refine CI/CD pipelines and automated deployments for complex environments.

• Drive error budgets; define and track SLIs/SLOs; own organization-wide reliability targets.

• Lead deep-dive RCAs for major incidents using Datadog, Prometheus, Grafana, and ELK; run blameless postmortems.

• Establish best practices for containerization (Docker, Kubernetes) and infrastructure as code (Terraform, AWS CDK).

• Mentor, coach, and provide technical escalation for SRE/Dev Ops engineers; foster a learning and ownership culture.

• Direct AI/automation initiatives to improve deployment, monitoring, troubleshooting, and developer efficiency (e.g., ChatGPT, Copilot, generative AI for runbooks and incident management).

• Partner with engineering, product, and business to shape reliability strategy, incident process, architecture reviews,…