Product Manager

Location: Bengaluru

About Indofast Energy:

Indofast Swap Energy Pvt. Ltd. (Indofast Energy) is a Joint Venture between Indian Oil Corporation Limited (IOCL) and SUN Mobility, headquartered in Bengaluru with a corporate office in Gurugram. Our mission is to make electric vehicles (EVs) affordable and accessible to all by revolutionizing EV adoption through our cutting-edge battery swapping technology. Leveraging IOCL’s extensive network of 38,000+ fuel stations and SUN Mobility’s advanced technology, Indofast is redefining EV charging—making it as quick and seamless as refueling.
Our Smart Batteries and IoT-enabled Swap Points eliminate long charging times, reduce upfront costs, and remove range anxiety, ensuring a smooth transition to electric mobility. Designed to be universally interoperable across vehicle types and platforms, our solutions are future-ready, scalable, and sustainable.
With strong industry partnerships across vehicle OEMs, battery tech innovators, fleet operators, and ride-sharing platforms, Indofast Energy is driving the future of clean, connected, and efficient mobility in India.

Role Overview :
As a Product Manager at Indofast Energy, you will own and scale core internal platforms that run the company’s day-to-day operations, specifically CRM, deployment workflows, ticketing systems, and ERP-integrated processes.
This role sits at the intersection of operations, customer experience, finance, and technology. You will be responsible for building structured, auditable, and scalable systems that replace manual coordination, spreadsheets, and ad-hoc communication with clear workflows, SLAs, and real-time visibility.
You will work closely with Operations, Aftersales, Customer Support, Planning, Finance, and Engineering to ensure that issues, deployments, and asset movements flow seamlessly from initiation to closure. Your work will directly impact resolution speed, deployment accuracy, billing correctness, and ultimately cumulative energy sold per day (kWh).

Key Responsibilities

• You will own the CRM, Deployment, Ticketing, and ERP-integrated product charters, ensuring these platforms act as the operational backbone of the organization.

• You will design and manage end-to-end deployment workflows, covering vehicle onboarding, battery deployment, redeployment, undeployment, and deboarding, with clear system-governed states and audit trails.

• You will build and scale a unified ticketing platform that supports multiple use cases:
✓ rider issues,
✓ operator and field issues,
✓ infra and station issues,
✓ aftersales and asset recovery issues, with clear ownership, SLAs, escalation paths, and closure criteria.

• You will own the CRM platform used by call centers and CX teams, integrating inbound channels such as calls, Whats App, email, and social media, and ensuring tickets flow seamlessly into operations and field resolution systems.

• You will work closely with ERP teams to define and maintain clean integrations for:
✓ asset movement and transfers,
✓ deployment and billing triggers,
✓ insurance and claims workflows,
✓ financial reconciliation and audit.

• You will replace manual coordination (emails, Whats App, spreadsheets) with structured request, approval, and execution flows across deployment, support, and recovery journeys.

• You will define ticket and deployment taxonomy, lifecycle states, and data models so that information is consistent across CRM, ticketing, ERP, and analytics systems.

• You will collaborate with Product Designers to ensure workflows are intuitive for field users, call center agents, and internal teams, and with Engineering to ensure scalability, reliability, and data integrity.

• You will define and track product metrics, build dashboards, and use data to identify bottlenecks, failure points, and opportunities for automation.

• You will continuously improve platform reliability and adoption by gathering feedback from ops teams, CX agents, and field staff, and translating it into clear product requirements and roadmap priorities.

Metrics you will own:

• Ticket resolution time (MTTR) and SLA adherence across issue types

• Deployment accuracy and deployment-to-billing lag

• Adoption and usage of CRM,…