Data Scientist

Location: Bengaluru

Job Description:

Education:

Graduate or a bachelor's degree in computer software engineering, computer science, or mathematics or any other equivalent degree.

Experience:

6- 10 Years experience in Data science, 2 + years of experience working on Speech/ASR related projects.

Consulting skills

Identification, visualization, design & implementation of tools, technologies, platforms & practices to enhance operations.
Familiar with Process discovery tools
Speech Analytics – Analyze call recordings and speech-to-text data using speech analytics tools (e.g., Verint, NICE, Call Miner).
Hands-on experience with any speech analytics platform (Verint/NICE/Call Miner).
Strong understanding of call center KPIs and customer experience metrics.
Data Analytics, AI & Generative AI
Design thinking
Digital and Operational Consulting Practices

Technical Skills
Data Science fundamentals and Exploratory Data Analysis
Cloud fundamentals
Research & analysis of technology trends – Data Driven KPIs and Data Exploration
Perform competitive analysis, market trend analysis & Gap analysis to ensure market leading products
Recognize areas of improvement within Sagility, its clients & prospects.
Product development
Ideation, concept validation, design, development & testing
Marketing metrics, controls, audits
Customer management
Project Management & Implementation
Work within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
In charge of requirements gathering and creating the process definitions used for transformation after assessing optimization areas
Responsible for the planning and execution throughout the implementation lifecycle, including Pre sales analysis, requirement gathering, Case preparation, stakeholder presentations, ROI assessment, Business Requirement Document preparation, drafting execution plan to team members, support for prototype development, project implementation management, resource scheduling, vendor partner management, etc.
Build & maintain effective partnerships with key cross functional leaders, teams, vendors & solution partners
Write project case studies, create collateral to support bids, sales & marketing
Drive change management activities related to concept development
Play a key leadership role, managing & leading a service line end to end
Information security assurance, customer data privacy & risk management related to products

Regards,
Chetan Gurudev