ServiceNow Lead

Location: Bengaluru

Job Description:

About Getronics

Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services.

Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 10M assets. Our Vision:
To reimagine how digital technologies can shape the future, one client at a time. Our Missions:
To deliver technology solutions that drive superior business outcomes. Our Values:
We Are Authentic We Are Curious We Believe In People We Are Customer Obsessed We Are

Service Now Lead Developer

We are seeking an experienced Service Now Lead Developer with 8–11 years of overall experience, including a minimum of 3 years in a team lead or technical leadership role. The ideal candidate will possess strong technical expertise across core ITSM, Service Portal development, and integration capabilities, along with the ability to guide a development team and deliver high-quality solutions in a fast-paced Agile environment.

About the Role

Lead Developer will be responsible for overseeing daily development activities, ensuring adherence to best practices, and collaborating with cross-functional stakeholders to design scalable, maintainable, and high-performance Service Now solutions.

Responsibilities

- Lead and mentor a team of Service Now developers, including daily assignment and monitoring of Incidents, Stories, and Tasks.
- Design, develop, configure, and customize applications and workflows across ITSM, Service Portal, Integrations, and related modules.
- Deliver roadmap and enhancement items that align with business goals while maintaining system scalability, stability, and performance.
- Provide technical support, troubleshooting, and root-cause analysis for issues related to workspace and other platform modules.
- Identify, analyze, and resolve performance bottlenecks, defects, and bugs across environments.
- Drive continuous improvement by recommending and implementing enhancements to existing processes, workflows, and technical solutions.
- Ensure compliance with Service Now platform governance, coding standards, and best practices.
- Participate in Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and demos.
- Collaborate closely with product owners, architects, QA teams, and business stakeholders to ensure successful delivery of sprint commitments.
- Prepare and maintain technical documentation, including solution designs, configuration guides, and test cases.

Qualifications

- 8-11 years of experience in Service Now development and implementation.
- Strong expertise in ITSM.
- At least 3 years' experience as a team lead.
- Proficiency in JavaScript, HTML/CSS, and REST/SOAP APIs.
- Solid understanding of Agile methodologies and experience working in sprint-based environments.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Excellent communication and collaboration skills.