Business Analyst

Location: Bengaluru

Job Summary
We are looking for a  Business Analyst – Operations & Data Analytics  to drive data-led process improvements across field operations and aftersales functions. The role will focus on  building systems, automating workflows, defining KPIs, and enabling leadership decision-making  through strong analytics and dashboards.

Key Responsibilities
Develop systems, processes, and reports to track operational performance and progress
Design data structures and pipelines to improve operational efficiency
Gather requirements from field teams, managers, and leadership and automate processes
Define KPIs and build dashboards for performance monitoring and insights
Lead data-driven projects across field operations and vehicle aftersales
Manage data for off-road vehicles, roadside assistance, B2B customer support, and field failures
Drive digital transformation initiatives and continuous process improvements
Create management reports and presentations highlighting trends, gaps, and opportunities

Required Skills
Advanced  MS Excel  (Pivot Tables, Power Pivot, Power Query, Data modeling, etc)
Strong data analysis and dashboarding skills (Power BI or similar tools preferred)
Experience handling large and unstructured datasets from multiple sources
Strong  PowerPoint  skills for management and leadership reviews
Good understanding of  automotive / EV aftersales operations  and related data
Knowledge of customer SLAs and performance analysis

Qualifications
Bachelor’s degree in  Engineering  (MBA preferred)
4–7 years of experience in  Program Management, Business Analysis, or Operations Analytics
Experience in  Automotive / EV / Fleet Management  industry preferred

Experience with  Zoho Creator or low-code platforms  is a plus