Broadcast Associate

Location: Bengaluru

Mega Virtual Drive for Work Flow  Member

Education:

10+2+3 full time Education required

Experience:

2-7 years

Location:

Bangalore

I. JOB SUMMARY

Monitoring of live and non-live video using in-house tools and dashboard
Adjusting boundaries of events as content schedule shifts (events run long or short)
Check & handle emails, chats, tickets and requests from Customer internal teams and vendors/providers
Ensure programs, cases, posts or tickets are handled within SLAs
Unique  in the third party database based on partner Metadata
Daily tickets handling to triage the issues as per the given instructions
Communicate with Client SPOC effectively with good articulation when required
QA data preparation during new partner onboardings
Daily/Weekly report submission
Monitor and maintain the Operations within SLAs
II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Monitor and fix Customer TV schedule, Audio/Video issues within SLA
Communicate and handle escalated issues and work closely with Customer internal, XFN teams and vendors/providers to resolve network/video issues
Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail
Escalate and communicate issues on time
Perform other duties as assigned by management
Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow
Suggest workflow improvements based on practical implementation

JOB SPECIFICATIONS
III. WORK EXPERIENCE
2
-3 years of professional experience
Prior experience in a live operations/time sensitive environment
Willing to work in weekends and late evening/night shifts (Must have)
Work Location - Bagman Constellation Business Park - Mahadevapura, Bangalore
100% Work from office
This is a BPO project and not IT

IV. KNOWLEDGE,

SKILLS AND ABILITIES

Strong knowledge and experience with TV (live TV preferred)
Strong knowledge of and interest in live sports (preferred)
Good computer skills with experience with Chrome, Google Docs, and Google Apps
Ability to triage, route issues to appropriate teams and follow defined processes
Multi-tasking skills and ability to complete high priority tasks in a timely manner
Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs
Able to perform basic troubleshooting and data gathering by asking relevant questions
Good oral and written communication skills, ability to articulate network and video issues