ServiceNow Assist Developer

Position: ServiceNow Now Assist Developer
Location: Bengaluru

Job Title:

Service Now Now Assist Developer

Experience:

7+ Years

Location:

Bangalore (Hybrid)

Time zone:
Europe

Role Overview :

We are looking for an experienced Service Now Now Assist Developer with 7+ years of hands-on Service Now experience and strong expertise in Now Assist (GenAI capabilities). The ideal candidate should have deep platform knowledge and exposure to at least one of the following modules: SPM / CSM / ITSM.

The role requires working in the Europe time zone and collaborating with global stakeholders.

Key Responsibilities:

- Design, configure, and implement Now Assist capabilities within the Service Now platform
- Configure and optimize AI-powered workflows, summarization, content generation, and automation features
- Develop and customize solutions across ITSM, CSM, or SPM modules
- Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows
- Integrate Service Now with third-party systems using REST/SOAP APIs
- Ensure best practices in platform governance, performance, and security
- Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions
- Provide support during testing, deployment, and post-go-live stabilization

Required

Skills & Experience:

- 7+ years of experience in Service Now Development
- Strong hands-on experience with Now Assist (AI/GenAI capabilities in Service Now)
- Experience in at least one module: ITSM / CSM / SPM
- Strong scripting skills (JavaScript, Glide APIs)
- Experience in Flow Designer, Integration Hub
- Knowledge of Service Now data model, ACLs, and domain separation
- Experience working in global delivery models (Europe timezone preferred)

Good to Have:

- Service Now CSA/CAD certification

- Experience with AI-driven automation use cases
- Exposure to Agile/Scrum methodology